Optimizing the e-commerce payment experience

Report

October 5, 2023

Merchants and consumers want an easy online checkout experience with added security. If the process is difficult, merchants risk losing the sale. Convenience is essential. Digital Commerce 360 conducted a survey, “Optimizing the E-commerce Payment Experience,” where merchants said their customers abandon carts when they are asked to enter their credit card information at checkout.

Download our report to explore:

How merchants can reduce friction and eliminate steps during the checkout process.
Research that indicates financial-institution-offered digital wallets provide security without adding more transaction fees for merchants.
Why merchants benefit by providing customers with the payment options they want at checkout.
Why customers prefer a digital wallet offered by their own banks and credit unions than other providers.

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